How To Run Your Business? Let Your Customer Tell You That
What is the biggest difference between yesteryear businesses and the successful businesses of today? Technology, yes, automation, of course, more competition, definitely; but what is the most critical difference of all. Yes, you guessed it right—it is the focus on customers. Gone are those days where you could produce whatever you want and customers would buy that. Now you need to listen to the customers, produce what they want and then only you can sustain in the market. And how to listen to the customers? You need a strong customer feedback system. Customer Feedback System is one of the ways to listen to the voices of your customers. It could be the most important one too. Customers can interact with the business in many ways. In today’s world may be the most important way is through social media. Where every little thing is put into social media, no wonder that is the first avenue of the customers to express their feelings, particularly if they are negative. Cust